Help & Support
UNBX Scan
Why UNBX asks for another photo
UNBX needs another photo to make a more reliable identification or value estimate. It's not an error — the second photo usually shows something the first one can't.
Cards and comics: the back shows condition, edition and print details.
Coins: both sides matter. The reverse carries the mint mark and much of the grade.
Luxury bags and sneakers: serial numbers, date codes, hardware stamps and interior labels live where the first photo can't see.
Records and media: the label, spine or matrix runout tells the pressing apart from a reprint.
Step by step
- 1Open the item in My Stash.
- 2Tap Scan Back (or the photo prompt shown on the item).
- 3Photograph the side or detail UNBX asked for.
Related
Still stuck?